B2B 통합 서비스의 글로벌 리더

Stanford University Research Study: Report #1 B2B Managed Services | Report #2 B2B Integration

An Independent Research Study Conducted by The Stanford Global Supply Chain Management Forum

  • What are the current levels of adoption for B2B integration for companies of all sizes around the globe?
  • How much are your industry peers planning to spend on B2B integration programs in 2013?
  • What are the primary business drivers for companies that implement a B2B managed services approach?


Our customers told us that answers to these questions were important in order to gain valuable insight on best practices, make better decisions and evaluate the effectiveness of their own B2B programs as compared to those of their peers. That’s why we are pleased to provide the results from Stanford University’s recent survey of the business drivers and use of B2B integration and e-commerce solutions at companies of all sizes, across various industries around the globe.

Stanford Research Results

Stanford University’s Global Supply Chain Management Forum recently concluded its global research study and has released two separate reports reflecting the results. You can register now to receive both full research studies which provide valuable metrics with a corresponding analysis on the business value and adoption trends of B2B managed services and B2B integration.

Report #1: “B2B Managed Services: Business Value and Adoption Trends”

Results from the first report revealed the #1 business driver for using B2B managed services was to improve the customer experience. In addition, 96% of survey respondents saw increased business value from B2B managed services and 78% of those who had been using managed services for at least five years saw improvement in customer onboarding. The report also reveals answers to questions such as:

  • What are the major financial benefits realized from using a managed services approach?
  • What types of benefits are businesses realizing when using a managed services approach for electronic trading with their customers?
  • How are companies leveraging managed services across geographical regions?

Report #2: “B2B Integration: Business Value and Adoption Trends”

Results from the second report revealed that 96% of respondents are planning to expand their B2B e-commerce programs with additional customers and suppliers and the number of business processes they support. In addition, more than 60% anticipate an increase in their B2B integration budgets in order to take advantage of the average cost savings of 40% that the technology provides in the order-to-pay process. The report also reveals answers to questions such as:

  • What are the major financial benefits realized when business processes are managed electronically vs. manually?
  • What are the budgetary trends for B2B integration technologies based on company size and geographic location?
  • How are best-in-class companies using B2B integration achieving more than 50 percent in cost reductions?

Please complete the following form to download the research reports:

About the Authors

Barchi Gillai

Dr. Gillai has
15 years of experience in the areas of supply chain management and operations management. She has authored several articles, book chapters, white papers and teaching cases; and has successfully completed numerous research projects, many of them in collaboration with Fortune 500 companies and large international organizations. Dr. Gillai earned her Ph.D. in Management Science and Engineering and her Master’s degree in Industrial Engineering and Engineering Management, at Stanford University. She earned her B.Sc. in Industrial Engineering and Management at the Technion—Israel Institute of Technology.

Tao Yu

Tao Yu is a Research Assistant with the Stanford Global Supply Chain Management Forum. He earned his bachelor’s degree in Industrial and Operations Engineering at the University of Michigan, Ann Arbor, and is pursuing his Master’s degree in Management Science and Engineering at Stanford University. Prior to his arrival at Stanford University, Tao worked as an intern for a number of companies, including Honeywell and HSBC, where he became familiar with B2B e-commerce services and developed his interests in supply chain and operations management.

Previous Stanford ROI Study

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